We're Here to Help You Every Step of the Way
At Solve a Mystery, we’re committed to ensuring you have an enjoyable, seamless experience. Whether you have questions about booking, need assistance during your adventure, or have an issue that needs resolving, our support team is ready to help.
Ways to Get Support
1. Live Chat Support
-
The quickest way to get assistance is through our live chat feature, which is available 24/7 on our website. Our virtual assistant Sam is always ready to help you find answers, solve common issues, or guide you to the right help article in our help center.
-
Our human support team is available for live chat inquiries between 9 AM and 4 PM CET. During these hours, our agents can assist you directly with more complex questions. Typically, we respond within 12 hours to all inquiries left during or outside of our live support hours.
2. Email Support
-
You can also contact us via email at contact@solveamystery.com. We are committed to responding to all inquiries promptly. Please include important details such as your booking number, the city where you booked your mystery, and a description of your query to help us assist you more effectively.
3. Help Center and FAQs
-
Many common questions can be answered without needing to contact support. Visit our Help Center for detailed information about bookings, pricing, accessibility, and more. You can also use our help center’s search feature to find specific answers.
What to Include When Contacting Us
To ensure we can assist you quickly, please provide the following when reaching out:
-
Booking Number: This helps us find your reservation details immediately.
-
Mystery Location: Mention the city and specific mystery package you are asking about.
-
Detailed Description: Provide as much information as possible so we can help resolve your issue promptly.
Our Commitment to You
We strive to provide you with friendly, effective support, so your Solve a Mystery experience is nothing short of amazing. Whether you need advice about your adventure, have logistical questions, or want to discuss accessibility needs, we’re here to help.