Handling a Closed Pickup Point
We understand that sometimes plans change or unforeseen circumstances arise, and you might find that the pickup point for your Solve a Mystery package is closed when you arrive. Here’s what to do if this happens.
Step 1: Check the Opening Hours
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Double-check the opening hours of the pickup point. These hours are provided in your confirmation email, on our website, and in any guidebook related to your booking. Note that some pickup points may have special closures on public holidays or due to local events.
Step 2: Visit at a Different Time
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If you arrive and find the pickup point is closed, the simplest solution is to return during its regular opening hours. Make sure to plan ahead and align your visit with the stated schedule.
Step 3: Contact Our Support Team
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If you’re unable to collect your materials or if you’re unsure about the pickup point’s status, please contact our support team. We can provide you with updated information, help find an alternative solution, or even guide you to a nearby alternative pickup location if available.
Support Contact Details
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You can reach us via live chat on our website for immediate assistance.
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Alternatively, send an email to contact@solveamystery.com with your booking details, and we will get back to you as soon as possible.
Plan Ahead to Avoid Issues
To ensure a smooth experience, we recommend that you plan your pickup around the published opening hours and aim for a day and time when the pickup point is likely to be open. Checking the opening hours in advance is the best way to avoid any surprises.